1. Introduction

This Privacy Policy explains how our AI-powered chat assistant collects, uses, and protects information when you search for restaurants, browse menus, place food orders, write business reviews, or participate in our referral program. Our service focuses on providing an interactive, conversational experience to help you discover great food, order meals seamlessly, and earn chat tokens by inviting friends.

2. Information We Collect

We collect information you provide directly through your chat interactions and account management, including:

• Account & Profile Information: Your name, email address, phone number, account preferences, and wallet balance of chat tokens.
• Chat & Interaction Data: The text prompts, queries, and conversational inputs you send to the AI assistant, including culinary preferences and dietary restrictions.
• Order & Delivery Information: Purchased menu items, special preparation instructions, delivery addresses, recipient contact details, and payment confirmation status.
• User Content: Business reviews, ratings, photos, and feedback you post about restaurants or menus.
• Referral Program Data: Referral links generated, friends invited, and token rewards earned through successful sign-ups.

3. Automatically Collected Information

When you interact with the AI chat service, we automatically collect basic technical and contextual data to optimize performance:

• Device & Usage Logs: Device type, operating system, browser type, IP address, and chat timestamps.
• Location Data: Precise or approximate geographic location, subject to your device permissions, to recommend nearby restaurants and calculate accurate delivery estimates.
• AI Contextual Memory: Temporary session history to maintain context during a continuous conversation with the chat assistant.

4. How We Use Information

We use your information to power the conversational AI engine and fulfill your requests, specifically to:

• Process, communicate, and track your food orders with partner restaurants.
• Provide highly personalized restaurant and menu recommendations based on your chat history and location.
• Manage your chat token balance, track successful referrals, and credit rewards.
• Publish your reviews and ratings to help the community.
• Detect, prevent, and mitigate fraud, spam, or abusive behavior in the chat and referral systems.

5. Payments and Third-Party Services

Payments are securely handled by integrated third-party payment gateways. We do not store your full payment card details. To fulfill your requests, relevant data is shared with:

• Partner Restaurants & Delivery Couriers: To prepare and deliver your orders.
• AI Infrastructure Providers: To process natural language prompts securely.
• Analytics & Referral Tools: To track token distribution and app performance.

6. Cookies and Tracking

We use cookies, tokens, and local storage to maintain your chat session, remember your login credentials, keep track of your conversational context, and analyze platform traffic. Disabling these tracking mechanisms may log you out or reset your ongoing conversation with the AI.

7. Data Sharing

We do not sell your personal data or chat histories to third parties. Information is exclusively shared to operate the service, complete restaurant orders, distribute referral tokens, or comply with enforceable legal obligations.

8. Data Security

We implement rigorous technical and organizational measures to safeguard your chat history, order logs, and token balances. While no digital platform is entirely immune to risks, we use industry-standard encryption to protect your data from unauthorized access or disclosure.

9. Your Rights

Depending on your jurisdiction, you have the right to access, correct, export, or permanently delete your account data, chat histories, and submitted reviews. You can clear your session history or manage your data privacy options directly within the app settings.

10. Contact

If you have questions about this Privacy Policy, your token balance, or how your chat data is handled, please reach out to our support team:

Email: kuluchat.com@gmail.com

Website: kuluchat.com