1. Overview

These Terms of Service govern your use of our AI-powered restaurant discovery and food ordering platform, including interacting with the AI chat assistant, browsing menus, placing delivery or pickup orders, submitting business reviews, earning chat tokens via referrals, and interacting with customer support. By using the platform, you agree to these terms.

2. AI Chat, Menus, and Availability

We aim to provide accurate restaurant details, operating hours, menus, prices, dietary information, and real-time availability via our AI chat interface. However, information generated by the AI assistant or provided by partner businesses may vary dynamically.

• Menu descriptions, pricing, and ingredients are provided for general guidance based on partner restaurant data.

• Dietary, allergen, and nutritional indicators are intended to help you choose, but cross-contamination risks or restaurant recipe modifications can change quickly.

• Item availability changes fast; adding an item to your chat cart does not reserve it until the checkout process is fully completed and accepted by the restaurant.

• We may update, modify, or limit the AI capabilities, chat model logic, or participating restaurants at any time without prior notice.

3. Orders, Dispatch, and Acceptance

After placing an order through the AI interface, you will receive an order confirmation detailing your items and dispatch status. This confirmation indicates that your request has been received, but it does not guarantee final acceptance by the partner restaurant or available delivery couriers. We reserve the right to cancel or refuse an order if:

• A menu item is sold out or unavailable at the chosen restaurant.
• The partner restaurant is closed or unable to fulfill orders.
• Payment processing is declined or fraud is suspected.
• Delivery logistics or courier coverage cannot service your requested location.

4. Pricing, Chat Tokens, and Referrals

Prices are shown in the currency displayed on the platform and are subject to real-time updates based on restaurant pricing updates, delivery surge fees, and platform service fees.

• Chat Tokens: Users can earn promotional chat tokens through our referral program or specific platform achievements. Tokens are strictly promotional, have no cash value, cannot be redeemed for real currency, and cannot be transferred between accounts.
• Referral Infrastructure: Referral bonuses are applied when a unique referral link leads to a valid new user signup and qualified first-time order. We reserve the right to audit, invalidate, or terminate tokens and accounts if we detect referral manipulation, systematic spamming, or fraudulent activity.
• Promotions: Discount codes, token redemptions, and flash promotions are subject to expiration dates, specific restaurant exclusions, or minimum order values.

5. User Accounts and Verification

You are responsible for keeping your account details, delivery addresses, and contact phone numbers accurate. You must secure your authentication credentials safely. If you believe your AI account or earned token balance has been accessed without authorization, you must notify our customer support team immediately.

6. Deliveries, Reviews, and Refunds

• Deliveries: Estimated delivery times are approximations generated by traffic data and restaurant preparation estimates. Delays caused by weather, peak restaurant volume, or courier availability do not automatically entitle you to a refund.
• Business Reviews: When you submit a public review or star rating for a restaurant, you grant us a perpetual, royalty-free, global license to display your feedback within the platform. Reviews must reflect genuine personal experiences and remain free from abusive, defamatory, or deceptive content.
• Refunds: Because orders involve freshly prepared food, cancellations and refunds are subject to strict time limits and restaurant policies. Once a restaurant begins preparing your order, cancellation requests cannot be accepted.

7. Acceptable Use of AI Assistant

You agree to use our AI chat assistant responsibly. You are strictly prohibited from:

• Attempting to trick, prompt-inject, jailbreak, or reverse-engineer the underlying AI model.
• Using automated scrapers, bots, or scripts to harvest menu information or restaurant data.
• Submitting malicious text prompts, hate speech, spam, or unlawful queries into the chat.
• Exploiting token rewards or referral loops to manipulate platform balances unfairly.

8. Intellectual Property and Content

All platform assets, including the AI chat interface design, software code, algorithm outputs, visual layout, graphics, text copy, proprietary branding, and aggregated restaurant listings, belong to us or our licensors. You may not reproduce, frame, or monetize this platform's contents without express written consent.

9. Limitation of Liability

Our AI assistant synthesizes data from third-party restaurants. To the fullest extent permitted by law, we are not liable for direct, indirect, incidental, or consequential damages resulting from:

• Inaccurate menu pricing, allergen warnings, or AI-generated output discrepancies.
• Delivery delays, poor food preparation, or quality issues caused by independent partner restaurants.
• Interruptions in chat availability, server downtimes, or accidental losses of promotional chat tokens.

10. Contact

For any questions about these Terms of Service or to resolve token and ordering issues, please reach out to our support channel.

Email: kuluchat.com@gmail.com

Website: kuluchat.com